FAQ's

 who are you?

founded in 2018 in the fashion forward city of London, Recycled Luxury provides a conscious, sustainable way of purchasing authentic luxury pieces with confidence.

 

where are you based?

we're based in the city of London and we're available here on our website 24/7.

 

what do you do?

here at Recycled Luxury we're re-defining luxury, join the movement. 

we specialise in providing our customers a seamless and hassle-free experience. 

our core values are transparency and sustainability - fair pricing on quality, authentic luxury pieces. no middle man. just us, you and a whole load of luxury. 

 

are your pieces authenticated?

100%

our first priority is to ensure the integrity of any pieces we offer. our pieces must meet strict quality criteria and are carefully authenticated not once, but twice to give you peace of mind.

read more about our Authentication process here

 

can I reserve an item?

unfortunately items cannot be reserved, all pieces are available on a first come first served basis. 

 

what payment options do you offer?

we currently offer payment through all major debit & credit cards including Visa, MasterCard, AMEX, Maestro as well as Apple Pay & Google Pay. UK customers can make interest-free payments by selecting Clearpay at checkout. we're always adding new payment methods to give our valued clients as many trusted & secure options as possible.

if you encounter any challenges attempting to make a payment, please e-mail us.

 

what's your returns/refund policy?

all of our sales are final in line with our return/refund policy, so please feel free to ask us any questions before your purchase.